Productivity and Quality - Application forms come in many guises, but they generally fall into two categories, product or service.
In both categories the focus is on speed of processing, because inevitably customer service is the highest priority, together with accuracy of data, as this will ultimately reflect in the quality of
response provided to your clients.
Root 3’s automated data capture solutions provide modular, flexible and scalable platforms which deliver the capability to extract and validate data regardless of its route into the organisation.
Applications may arrive as paper documents, faxes, e-mails or other e-documents and our
solutions process each with one set of business rules, providing a central portal and single output channel for all documents.
Managing and maintaining this process becomes much simpler, with less internal IT overhead.
With Root 3, you can capture ALL your application forms on ONE PLATFORM, irrespective of
their origin.
• centralised visibility and control of all applications submitted;
• greater operational flexibility to deal with variations in volumes;
• improved efficiency throughout the capture process;
• reduced application turnaround;
• lower process cost.
As a by-product of the capture process, document images and index data are automatically stored for subsequent retrieval, ensuring enquiries are handled quickly and professionally, maximising the productivity of support staff.
