Order Capture from Web, Paper and Telephone
In today’s business environment, the capture of data from the web, paper and telephone is commonplace. But to capture and manage that data quickly and accurately with minimal effort provides a different challenge.
Root 3 provides robust and cost effective solutions to capture data from multiple media sources concurrently.
A major benefit is the ability to implement new products quickly on a single platform without the
need to manage and maintain several disparate capture and host systems.
In addition, it provides a completely seamless solution which requires minimal time and effort to maintain, resulting in reduced cost of ownership.
Chums Mail Order, based in Liverpool, is one customer to have enjoyed the benefits of this approach. Chums has seen their business grow consistently in recent years. Now with over 1 million customers, over 60,000 different products and over 5,000 orders a day, the costs of managing
and maintaining different systems to handle the volume of orders was a significant business overhead.
Since the implementation of the Root 3 system, they can now manage increasing volumes of business from disparate sources with greater accuracy with an impressive reduction in costs.
