Check You're Getting The Highest Productivity
From Your Scanning System...
Could you be making more of your investment? By investigating these 6 critical areas you can exploit the full potential of image capture:
OCR Performance – Do you monitor on-going recognition performance in terms of both characters recognised and recognition accuracy? If you don't then you will have no idea whether or not your system is performing to its optimum.
This information should be collected from every document processed and retained in a reportable format so that trend information can be established.
In this way changes to the document’s design or the process by which its data is captured can be effectively measured and analysed.
Staff Productivity – It is essential to collect statistical information regarding the performance, productivity and accuracy rates of every member of the data capture team.
This information should include, as a minimum, details of time logged on, keying time, gross keying rate, net keying rate, number of errors made, number of corrections made.
To be fully effective, it must be possible to analyse this data over time to identify trends and to categorise performance (individual/team/department) against different document types.
The availability of this data enables managers to identify and reward best performers on the basis of throughput and quality, and take remedial steps with those whose performance requires improvement.
Data Quality – Issues with poor data quality can go unnoticed until major consequences ensue. Lost customers, penalties for failing to achieve service levels and the potential for claims or litigation.
We are often asked “How can I improve the quality of my data?” and the starting point is always to ensure that the business rules governing data quality are understood and built into the system.
With very few exceptions, all data collected by UK organisations can be validated to ensure accuracy. So why do businesses still suffer from unacceptable error rates?
Usually because of limitations inherent in the data capture system being used.
Find out how you can drive errors out of your data HERE. . .
“Data Capture and Document Management systems are not the same so we need different systems for each of these services”... Well, Yes - and No!
It is true that data capture systems don’t fulfil Document Management requirements (that’s why Root 3 supplies ProFile Document Management), but they do share one important feature which can improve the efficiency of scanning systems and dramatically reduce process costs – the need to capture critical data.
The biggest challenge that faces most users of document management and workflow systems is that of indexing. The usually manual process of typing in the key information that uniquely identifies each scanned document.
Document management and workflow systems are notoriously poor when it comes to indexing. So why not combine image data capture and document management/workflow indexing into a single function?
Using staff skilled in Key from Image/OCR Correction will increase the productivity of the indexing function and facilitate improved resource allocation and workload balancing to handle peaks in throughput.
Also, by employing the validation capabilities of a data capture platform, you will not only increase productivity, you will also improve the quality of index data that is committed to your databases.
If you are running separate systems to cater for multiple sources of the same data then you’re paying far more for this process than you need to.
Duplication of systems means duplication of staff and infrastructure. Overheads are excessive because you’re maintaining different platforms to perform the same task. Any change is hugely disruptive because a simple alteration has to be cascaded through multiple systems.
Simplify to save. Root 3 can help you to implement a common platform for all of these media sources, allowing you to regain control and eliminate wasted cost.
Many organisations have implemented scanning capabilities in multiple departments, each targeted at a specific role. The availability of Digital Mailroom solutions now bring into question the necessity for this duplication.
By placing the scanning function at the point of receipt of documents (centralised and/or dispersed), documents can be secured immediately, stored electronically and automatically routed to their designated business processes.
Read how you can maximise your existing investment HERE . . .
By placing the scanning function at the point of receipt of documents (centralised and/or dispersed), documents can be secured immediately, stored electronically and automatically routed to their designated business processes.
Read how you can maximise your existing investment HERE . . .
Your current scanning platform can be extended to support Automated Invoice Capture, software which will read data required by your accounts package from supplier invoices with a minimum of human intervention.
Labour resources are typically reduced by over 60% and data error rates slashed.
Find out how your organisation can take advantage of this HERE . . .
