Business Process Consultancy
In order to get the full benefit from any current or planned implementation, it is essential to
have a thorough understanding of the process improvement opportunities that can be
exploited to achieve real efficiency and productivity gains (that ultimately increase revenues or
save you money).
Requirements Specification
If you embark on any project without a clear and detailed specification of what is to be achieved,
it is destined to fail.
Loose, imprecise or insufficiently documented objectives will ham-string your procurement process and inevitably lead to a solution which does not deliver potential benefits and fails to meet the
needs of your business.
Our staff will work with you to produce a definitive document that specifies three key project components:
- Each of the objectives for the project
- The general means by which these objectives are expected to be achieved
- A set of quantified benefits
realisable and quantifiable objectives. But most importantly, you will give your project the
best chance of success.
Functional Specifications
Any planned solution must, prior to the commencement of implementation, have documented
the manner of operation of the intended system and its associated processes to ensure that it functions in accordance with expectations. Root 3’s skills and experience can be deployed to
help your organisation accurately define the functionality you need.
Project Management
Having successfully implemented scores of complex business critical solutions, Root 3 has Project Management skills of the highest quality. Many large organisations have already benefited
from our expertise including the Office for National Statistics, HBS Business Services Group and
many more.These same skills can be brought to bear on your project to ensure delivery on time
and on budget.
Training
Our comprehensive training packages are designed to give your users the expertise and
confidence they need to leverage the most from the software solution.
We have dedicated trainers that are not only experts in our products and services but are also experienced professionals from the data capture industry. All training is supported by easy-to-use training manuals and user guides for quick and easy reference.
Support Services
The time you really find out how good your supplier is, is when you need their urgent help. Root 3 has built a reputation for delivering first class support.
Just read what our customers have to say about us.
Quality Certified
Root 3 is an ISO9001:2000 and TickIT accredited company, providing high quality support and maintenance services.
Support Staff
Our team of dedicated, experienced, support staff are always ready to assist you with all aspects of system implementation, training and on-going support.
System Installation
Our objective is to ensure a smooth installation and to help our clients optimise the use of their system. To achieve a successful installation we work with clients to plan the necessary steps from selection of hardware through to documenting procedures.
Software Support
Full software support is provided before, during and after installation via our Software Support team.
Hardware Maintenance
Full service hardware maintenance is provided to optimise performance of scanners.
Technical and User Support Help Desk
Our dedicated help line gives you immediate access to technical specialists who can offer prompt advice and support to your system.
Service Level Agreement (SLA)
SLAs are constructed to provide services specific to the needs of individual clients. Typically an SLA will provide additional services, including development, support and maintenance of client specific applications, together with periodic system 'Health Check' visits to ensure that systems continue to perform at their peak.
